Regional Service Manager at Sanlam
Permanent Senior position
Bloemfontein, Free State
Pm cost to company
Job 2212951 | Ref SPF SS CCC 15/1
Posted 04 May 2018 by Sanlam
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About the Position
Implement the Business strategy for the region.
Manage the business performance of the Client Care Service Offices for the region.
Building and maintain relationships with key business partners, such as Distribution and other businesses within the Sanlam group.
Ensure that the offices within the region effectively contribute to the business Unit meeting its Client Satisfaction & Experience standards.
Compiling/Managing of Operational & Capital budgets – make decisions regarding resources and the allocation thereof to the business.
Manage the facilities for all offices allocated for the region.
Manage people spread across the region.
Manage Operational and ad hoc projects within the business, as allocated/delegated on behalf the Front Offices Manager’s office.
Facilitate a High Performance Work Environment.
Implement & facilitate Training & Development of personnel.
Implement Reward and recognition programmes that would effectively align with the business objectives.
Relevant commercial degree or industry related qualification
Knowledge and Experience:
Must have insurance industry knowledge and a thorough understanding of:
Life Assurance environment
Client Services and client facing business
Experience in managing people operating in different office [distance office & staff management]
Experience in managing business performance of more than one office
Extensive knowledge on Client Care Centre back office operations
Client service oriented
Effective communication skills
Judgement and Decision Making skills
Well-presented and professional
Be in a position to travel
Valid driver’s licence [code B minimum]
Preference will be given to candidates that can communicate in Tswana/Sotho and English.
Appointments will be made in line with the company’s transformation plan.
Vlid Drivers Licence
Willing to travel
Client Service Orientated
Desired Work Experience
2 to 5 years Senior Management
Desired Qualification Accreditation
About The Employer
The Sanlam Personal Finance (SPF) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
As Wealthsmiths™ we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities. Regional Service Manager, Bloemfontein