Surveying Administrator

Job Title Surveying Administrator
Job I.D IRC21448
Branch/Department Commercial Lines: Underwriting Operations
 Department Description Old Mutual Insure is a leading short-term insurance company in Southern Africa.  When you think short-term insurance, think Old Mutual Insure. We are known for our well trained, dedicated staff and excellent in-house training. Old Mutual Insure wants only the best employees to help deliver innovative short-term insurance products and outstanding service.
 Brief Description To provide excellent and comprehensive administrative support services to the Surveying department, and protect the interests of the company in conducting these services. This entails providing comprehensive administrative support to the Head: Regional Underwriting, the Technical Manager: Surveying, Manager: Underwriting, and also in respect of all the Team Leaders and Risk Surveyors in the regions. Role size L
 Detailed Description
  • Ensure operational effectiveness by maintaining a high standard of administrative support that is aligned with the company’s systems, policies & procedures.
  • Ensure filing system updated and maintained.
  • Arrange meetings and functions.
  • Make travel arrangements.
  • Manage/Administer all assets/equipment.
  • Type correspondence to the required standard in both English and Afrikaans.
  • Assist proactively to ensure that the Department complies with all HR policies/requirements.
  • Deliver assigned work by the set or agreed deadlines with the result meeting the expected quality standards.
  • Adhere to specified standards, policies, practices and procedures.
  • Identify and recommend areas / ways to improve processes.
  • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
  • Provide customer services in line with quality and performance standards
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Gather feedback on customer satisfaction and report to the relevant party
  • Proactively suggest improvements in customer service and relations where applicable
 Job Requirements
  • Grade 12
  • 3 years’ experience in field of secretarial/administration work with preferably short-term insurance related experience included.
  • Computer literacy and. knowledge of Microsoft Word and Excel